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Platforms Agent

  • Location: Canada - Remote
  • Department: Platforms, Field & Support
  • Published on: November 12, 2022
  • Salary: $44,000–$50,000

Summary

We are looking for an excellent communicator with strong problem-solving skills to join our growing team. This position assists our clients in utilizing industry-leading campaign tools and organizing best practises in order to further their campaigns.

This position is ideal for someone who likes to help people, is good with technology, and has experience with the Canadian political system in either a political organizing or a government capacity.

Platform Agents provide support to our growing roster of exciting Canadian and European clientele and report to the Head of Platforms in Canada. Agents provide telephone and email assistance in both official languages in response to volunteer and end-user inquiries from across the country to help teams use campaign tools and engagement technologies such as NGP-VAN.

We conduct training sessions and field support for clients and their volunteers, as well as write and maintain detailed user guides.

Job duties:

  • Help client’s staff and volunteers to accomplish their goals by walking them through simple and complex aspects of Data Sciences’ technologies and platforms, with special focus on industry-leading, or custom-built outreach and GOTV tools.
  • Receives and triages tickets before troubleshooting and responding or passing them on to senior team members if required.
  • Ensures end users are updated on the progress of their requests.
  • Completes short to medium-length projects related to deploying or researching new campaign and engagement tools.
  • Where needed, provide training, create online documentation and record videos on how to use engagement technology tools.
  • Where needed, deploy field support to various campaigns across the country.

Requirements:

  • Excellent communication skills in both spoken and written English & French. Norwegian, and other languages are an asset.
  • Strong proficiency with technology.
  • Minimum education: Bachelor’s Degree
  • Positive attitude and ability to learn quickly.
  • Independence and ability to multitask and prioritize.
  • Excellent attention to detail.
  • Adaptability to changing technologies.
  • Capable of working in a team.

It would be an asset to have experience:

  • with Canadian or European political systems.
  • working in a political organizing environment.
  • working on Parliament Hill or a provincial legislature.
  • with Liberalist or NGP-VAN.
  • working in a customer service environment.

We encourage applications from all qualified candidates and are committed to equal employment opportunities. If you have a disability or special need that requires accommodation, please let us know during the recruitment process or by emailing [email protected]

  • Location: Canada - Remote
  • Department: Platforms, Field & Support
  • Published on: November 12, 2022
  • Salary: $44,000–$50,000